ALPHA Sound & Lighting Co. Guarantees Satisfaction! Your complete satisfaction is our top priority. ALPHA Sound & Lighting Co. is not satisfied until you are. We offer a 15-day 100% money-back guarantee. If you are not completely satisfied with the product ordered you may return it for a full refund of the product purchase price or exchange your purchase for another item of equal value.*
*Note: Custom or special order items, non-stock, clearance products, used products, and discontinued product orders may be subject to restocking fees and/or other restrictions and may not be eligible for returns. Call ALPHA at 1-800-523-8195 for more details. Optional return methods include shipping products back or hand delivering products to either our Gulf Coast or West Coast office locations.
ALPHA Sound & Lighting Co.'s Return Policy states that all returned products must have a pre-issued "RETURN AUTHORIZATION" number. Prior to returning any item, phone our toll free order desk at 800-523-8195 for a Return Authorization (RA) Number. Show the RA number on the outside of the package. Returns for exchange, refund, or credit must be authorized within 15 days after the original shipment date. Returned goods must be in the original packaging* materials and in new condition with all warranty cards and manuals in order to receive full credit/refund. Please have your customer number or invoice number available for reference when you call and remember to get the tracking number for your return from your shipping company. Returns lost during return shipment may not be credited unless tracking number is available. The approval for a full refund will be based on the condition of the returned product(s) and is subject to final determination by ALPHA Sound & Lighting Co. We reserve the right to refuse any returns that, in our estimation, are not in re-sellable condition. Products not eligible for return include custom or special order items, non-stock, clearance products, used products, and discontinued items. *"Original condition/packaging" includes all items shipped with the product(s), including cables, power adapters, manuals, blank warranty cards, etc..., as well as the actual packaging.
DEFECTIVE PRODUCT POLICY
If you receive a defective product from ALPHA Sound & Lighting Co. we will determine whether that product is still under a manufacturers warranty and process the product accordingly. Please call 800-523-8195 to see if your product still carries a valid manufacturer's warranty as well as details about how our manufacturers warranty policies work.
ALPHA Sound & Lighting Co. requests that you please inspect all products received from ALPHA for any signs of external damage suffered during shipping. If you discover damage to any products, refuse the shipment and call ALPHA. If you are unable to inspect the product upon delivery or you later discover internal damage and/or shortages, call ALPHA immediately so we can file a damage claim and expedite shipment of a new product to you. Call our sales representatives at 800-523-8195 for help.
ALPHA Sound & Lighting Co. issues refunds in cases of order cancellation. Refunds or product credits will be made within 30 days of a written request, only for cancelled and unshipped products.