Phone Number: 1-800-523-8195

Frequently Asked Questions

Frequently Asked Questions

The following list of questions are commonly asked by ALPHA Sound & Lighting Co.'s customers. Browse the list and you may find the answer to your question. If you do not find the answer please don't hesitate to call us on our toll free number at 1-800-523-8195 and one or our sales representatives will be happy to answer your questions. You may also contact us with any questions you believe would be beneficial to our customers. Thank you for your support. ALPHA's Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

>> Clearance Items
>> Defective Product Policy
>> International Customers
>> Minimum Orders
>> Operating Hours
>> Pricing Policy
>> Purchase Order
>> Rental Policy
>> Return Policy
>> Satisfaction Guaranteed
>> Shipping Problems
>> Shipping / Free Shipping Policy
>> Terms of Sale
>> Tracking Shipments
>> Warranty Policy
>> Why ALPHA?
 
topCLEARANCE ITEMS

ALPHA Sound & Lighting Co. offers Clearance items at special sale prices. Items include: open-box, demo or show floor units, units displayed at trade shows, customer returns, scratched or finish-flaw units, factory serviced returns, etc. While some products may have minor finish flaws and/or opened packaging, Clearance Items are covered by a Manufacturers Warranty and are guaranteed to be in complete working condition at the time of shipping.
 
topDEFECTIVE PRODUCT POLICY

If you receive a defective product from ALPHA Sound & Lighting Co. we will determine whether that product is still under a manufacturers warranty and process the product accordingly. Please call 800-523-8195 to see if your product still carries a valid manufacturer's warranty as well as details about how our manufacturers warranty policies work.
 
topINTERNATIONAL CUSTOMERS

ALPHA Sound & Lighting Co. does not accept orders on our web site for shipment outside of the US. Nonetheless you can still request a quote for your international order and have one of our sales representatives process your order using a US address. Call 800-523-8195 to speak to a sales representative directly.
 
topMINIMUM ORDERS

ALPHA Sound & Lighting Co.'s minimum catalog or ecommerce web site order is $20.
 
topOPERATING HOURS

ALPHA Sound & Lighting Co.'s normal operating hours for our Gulf Coast Office are 8:00AM to 5:00PM Monday through Friday CST (Central Standard Time) and our West Coast office are 8:00AM to 5:00PM Monday through Friday PST (Pacific Standard Time). Note: Any online order placed after Friday at 5:00PM PST will not be processed until the following Monday. Feel free to continue and browse our site or create an account and add items to your cart or wishlist. We apologize for the inconvenience and appreciate your patronage.
 
topPRICING POLICY

ALPHA Sound & Lighting Co.'s prices are subject to change without notice. ALPHA Sound & Lighting Co. will always offer the most competitive prices possible. Our prices may fluctuate due to unforeseen events, such as manufacturer price increases, so we cannot guarantee prices past the date of our catalog printing. Prices listed in our catalog and on our ecommerce web site may have typographical errors and are also subject to change without notice. Special prices may be limited to certain products and quantities in stock.

Request Special Pricing - MAP Pricing (Minimum Advertised Price)
As authorized USA Dealers and/or Distributors for all products carried on our web site, ALPHA Sound & Lighting Co. strictly adheres to the Minimum Advertised Price (MAP) restrictions because we value and respect our relationship with our manufacturers and suppliers. MAP Policy is a voluntary contract that all authorized retailers enter into with their authorized U.S. suppliers, usually the manufacturers. According to such agreements, retailers can usually sell MAP restricted items for any price they choose but may not display a price in any print or online advertising which is below the Minimum Advertised Price. "Request Special Pricing" appears when our price is below MAP. To request our discounted price, please click on the "Request Special Pricing" link on the product information page. You will then be able to complete the simple 4 field form and submit it to us. You may also call us at 800-523-8195 or send an email to quoterequest@alphasoundandlighting.com to get ALPHA's special price(s) immediately. Please be assured that simply adding an item to your cart does not obligate you to buy anything as you can always delete the item if you decide not to purchase it.
 
topPURCHASE ORDER

Existing customers with pre-approved open account status with ALPHA Sound & Lighting, Co. can make purchases on www.alphasoundandlighting.com. At checkout, select “Purchase Order” as your payment method. You will be required to provide a PO number, Organization Name, Buyer’s (your) name and Position in the organization. ALPHA will process your online order and email an invoice to your organization referencing the PO Number. Please note: All open accounts with ALPHA Sound & Lighting, Co. are on a Net 10 basis.
 
topRENTAL POLICY

ALPHA Sound & Lighting Co. does carry a limited selection of rental equipment which includes Wireless In-Ear Monitor systems and Wireless Microphone Systems. We rent quality In-Ear Monitor and Wireless Microphone Systems which are ready for easy setup and configuration. Call 800-523-8195 for prices and to reserve your Production Wireless Microphone Systems. Learn more about ALPHA Sound & Lighting Co.'s Rental Options and Policy.
 
topRETURN POLICY

ALPHA Sound & Lighting Co.'s Return Policy states that all returned products must have a pre-issued "RETURN AUTHORIZATION" number. Prior to returning any item, phone our toll free order desk at 800-523-8195 for a Return Authorization (RA) Number. Show the RA number on the outside of the package. Returns for exchange, refund, or credit must be authorized within 15 days after the original shipment date. Returned goods must be in the original packing materials and in new condition with all warranty cards and manuals in order to receive full credit/refund.
 
topSATISFACTION GUARANTEED

ALPHA Sound & Lighting Co. Guarantees Satisfaction! Your complete satisfaction is our top priority. We offer a 15-day 100% money-back guarantee. If you are not completely satisfied with the product ordered you may return it for a full refund of the product purchase price or exchange your purchase for another item of equal value.*
*NOTE: Custom or special order items, non-stock, clearance products, used products, and discontinued product orders may be subject to restocking fees and/or other restrictions and may not be eligible for returns. Call ALPHA at 1-800-523-8195 for more details.
 
topSHIPPING PROBLEMS

ALPHA Sound & Lighting Co. requests that you please inspect all products received from ALPHA for any signs of external damage suffered during shipping. If you discover damage to any products, refuse the shipment and call ALPHA. If you are unable to inspect the product upon delivery or you later discover internal damage and/or shortages, call ALPHA immediately so we can file a damage claim and expedite shipment of a new product to you. Call our sales representatives at 800-523-8195 for help.
 
topSHIPPING POLICY

ALPHA Sound & Lighting Co. orders are quickly but carefully processed and usually shipped within 48 hours (with products in stock in our warehouse). ALPHA takes pride in ensuring that your products are packaged securely and appropriately so that they arrive safely and in the best condition possible. ALPHA ships via UPS to street addresses in the Continental United States (UPS will not deliver to a Post Office Box) and via truck or other common carrier. Shipping and insurance charges are added to the invoice amount. Phone for estimated shipping charges at 1-800-523-8195. Prepaid orders not including shipping and insurance will be shipped COD for these costs. ALPHA charges freight on all shipments, except on items marked as "Free Shipping or Free Freight."

topFREE SHIPPING POLICY

• All items on your order will ship UPS ground (no PO Boxes please)
• Offer good for order placed online through this website only
• Offer limited to the contiguous United States. Offer does not apply to orders shipped to Alaska, Hawaii or internationally
• Certain oversized or overweight products are excluded from the FREE SHIPPING offer (select equipment racks, mixers, speakers, and stands). Call or email for details.
• Any returned product will have the original cost of shipping deducted from any refund or credit
• Free Shipping offers may not be combined with any other offers or discounts

Please call ALPHA at 800-523-8195 or send an email to support@alphasoundandlighting.com with any questions regarding our FREE Shipping offer.
 
topTERMS OF SALE

ALPHA Sound & Lighting Co. accepts American Express, Discover, Mastercard, Visa, check with order, and open account for established pre-approved customers. Open account, pre-approved terms for businesses, customers, educational institutions etc. can be arranged with the terms being strictly enforced. Call for details on how to request an open account 1-800-523-8195.
 
topTRACKING SHIPMENTS

ALPHA Sound & Lighting Co. will return an automatic email after your order has been placed on our secure web site. ALPHA will then process the order and cue it for shipping. Once we have completed the order process and cued it for shipping a secondary email will be sent to you containing a UPS Tracking Number and/or a web link to UPS's web site allowing you to track your shipment online. You may also contact our friendly sales representatives and ask them to track the shipment for you. Other freight carriers shipments can also be tracked using similar tracking methods.
 
topWARRANTY POLICY

ALPHA Sound & Lighting Co. provides that your product will work as designed for a period of 30 days starting with the shipping date. If you do encounter a problem with the product during this time we will expedite the repair or replacement of your product at no charge to you, based on the terms of the manufacturer’s warranty. Call ALPHA's Order Desk at 1-800-523-8195 and we can help you.
 
topWHY ALPHA?

ALPHA Sound & Lighting Co. = Great Customer Service, Over 36 Years of Experience, and a Selection of Products that are tested before endorsement and which must come from a proven, trusted, and reliable manufacturer! Call us and we'll help you get the product you need at a great price! 1-800-523-8195